Roof Racks DIY

Shipping & Freight

Roof Racks DIY Shipping and Pick Up Policy


General Information

In Stock and Ready to Ship Items

If your item is marked “In Stock and Ready to Ship” at time of ordering, we will aim to have it picked and packed within 60 hours. You will receive an email confirmation once it ships. Please then allow another 2-5 business days for metro courier delivery and 3-7 days for regional areas. Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays.

Order Now / On Order Items

If your item is marked "ORDER NOW " at the time of ordering and “ON ORDER” on your confirmation email, it will need to be ordered directly from supplier. Most local suppliers deliver to us within 4 business days. Smaller suppliers can take 1-2 weeks and import items can take up to 12 weeks. Once arrived, we will aim to have your item picked and packed within 1-2 business days. You will receive an email confirmation once it ships. Please then allow for standard Australia Post or courier company delivery times from Sydney. Delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays.

International Orders

For international orders, please allow 2-4 weeks for air mail delivery (on rare occasions, international delivery can take up to 6 weeks). International customers will be responsible for any import duties, taxes or any other import related costs. For orders delivered with Australia, no import duties will apply.

Multiple Item Orders

Please be aware that we only ship orders when all items on the order are available to dispatch. For example, item A is expected to ship in 2 business days, and item B on the same order usually ships in 10 business days. This order will be shipped when both item A and B are ready to ship, and is estimated to be around 10 business days.

Where there has been a significant delay in supplying outstanding items, we may split orders and dispatch available items at no extra cost.

Missed Deliveries

For standard items, we will arrange delivery via a national courier network. If the customer is absent at the time of delivery, items will be taken to a local depot or post office. A calling card will be left at the delivery address, containing all relevant contact details.

Remote Locations

Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and the customer will be contacted to collect from there. Some remote locations such as islands can only be accessed by light aircraft or boat. If an order is too large for a light aircraft we will offer free shipping within metro areas to the customers choice of shipping or barge company. Transport from that point to the destination would need to be arranged by the customer at their own expense. For more information on which areas this includes please e-mail us online@roofracksdiy.com.au.

Shipping Charges

Normal Freight

RRDIY is currently charging freight based on the size and weight of the items and distance. Shipping charges quoted by RRDIY are based on standard charges used by courier and shipping companies

Free Freight* Offer

RRDIY can offer free freight as a promotion and/or added value to Australian addresses across all product groups.

Please note:

  1. This is a limited offer that RRDIY may choose to withdraw at any time
  2. Free delivery applies to standard delivery services only

*Free Freight offer excludes:

  1. Delivery to locations where a door-to-door service is unavailable
  2. Delivery to remote locations (that is outside of metropolitan distribution chains) and will be at the discretion of RRDIY.
  3. Delivery of products a flat rate will apply.
  4. Delivery where products weight and size are cost prohibitive and will be at the discretion of RRDIY.
  5. Delivery on international orders do not qualify for freight free.

Back Orders

In general, all product on this website is usually available from suppliers within the time indicated with the title details.

From time to time suppliers are not able to supply in the time indicated, and items are placed on backorder. If it appears that your order will not be dispatched on time, you will be informed as soon as possible. You will be offered the opportunity to cancel your order, or exchange item for an equivalent item at that time, otherwise your order will be dispatched as soon as the items are available.

Unfortunately, we are not able to provide expected dispatch times for backordered items, though items will be sourced and dispatched as soon as possible. If you have a backordered item and wish to cancel your order, please email us with your order number and cancellation request.

Splitting Orders

We only ship orders when all items on the order are available to dispatch.

For example, item A is expected to ship in 2 business days, and item B on the same order usually ships in 10 business days. This order will be shipped when both item A and B are ready to ship, and is estimated to be around 10 business days.

Customers can choose to split their orders so available stock ships immediately. They will need to send this request via email and extra delivery fees may apply.

Occasionally, RRDIY may elect to split customer orders to free up warehouse space. Customers will be advised of the split item dispatch via email. In these cases, any extra delivery fees will be covered by RRDIY.

International Orders & Shipping Rates

We are happy to accept international orders. All international orders are shipped by Air Post. As soon as your order is dispatched you will be notified by email. Track and trace information is not available with Air Post packages. International shipments take 2-4 weeks for delivery from the date of dispatch, but allow up to six weeks. Customers will be responsible for any import duties, taxes or any other import related costs. This service is a limited offer and does not extend to all items sold by RRDIY. Items where size and weight are prohibitive to shipping costs are excluded, this shall be determined at the discretion of RRDIY.

Please note, our "Free Freight" promotion does not extend to international orders.

Damaged Deliveries or Incorrect Supply

If RRDIY products are received damaged, faulty or not as advertised, please contact us immediately via email at online@roofracksdiy.com.au. We will evaluate the case and arrange to have your product tested, replaced and exchanged  via courier pick-up where required. Please contact us for further details. We cannot accept returns for “change of mind” reasons. Also we cannot accept returns for items that have been misused or purchased for use with incompatible products.

Most RRDIY products are covered by a minimum 12 month manufacturer’s warranty. If you have a problem with your product within this period, we will assist with further details for repair/replacement. If outside of this period please contact RRDIY administration team.

"How Long Will It Take For My Order To Arrive?"

In Stock and Ready to Ship Items

If your item is marked “In Stock and Ready to Ship” at time of ordering, we will aim to have it picked and packed within 60 hours. You will receive an email confirmation once it ships. Please then allow for standard Australia Post delivery times from Sydney. Delays may occur around Christmas, Easter and public holidays.

Order Now Items

If your item is marked “Order Now” at the time of ordering, it will need to be ordered directly from supplier. Most local suppliers deliver to us within 4 business days. Smaller suppliers can take 1-2 weeks and import items can take up to 12 weeks. Once arrived, we will aim to have your item picked and packed within 60 hours. You will receive an email confirmation once it ships. Please then allow for standard Australia Post delivery times from Sydney. Delays may occur around Christmas, Easter and public holidays.

International

For international orders allow 2-4 weeks for air mail delivery (on rare occasions, international delivery can take up to 6 weeks).

The delivery dates shown above are an estimate only. We do all we can to ensure delivery within above estimates but factors such as public holidays and peak delivery times may not allow this to be always possible. If your item has not arrived within estimated date please check with your local post office or alternatively contact us on online@roofracksdiy.com.au.

Note: we must let 10 business days pass (from time of “Order Dispatched” email) before we can lodge a lost package claim with a shipping provider. Before you contact our support team, please check with your local post office.