Roof Racks DIY

Privacy Policy

Roof Racks DIY believes in Privacy

RRDIY respects your privacy; we won’t share your information with anyone outside of RRDIY except in very limited circumstances. We do not sell, trade or in any way transfer to outside parties your personal information. This does not include trusted third parties who assist us with our site, security and serving you, as long as these parties agree to keep your information confidential.

The RRDIY Privacy Notice

This RRDIY Privacy Notice applies to this website which is operated by RRDIY Pty Ltd ABN 99 622 330 036 on behalf of its related bodies corporate and franchisees in Australia (trading as Roof Racks DIY) under the domain name (“Website”). This privacy notice explains how RRDIY Pty Ltd handles your personal information (being information about you as an individual) as you access and interact with us and with this Website.

In addition to the provisions of this privacy notice, there may also be specific and additional privacy provisions which apply to certain sections of the Website. Because those specific and additional provisions also relate to your privacy protection, you should review them wherever they are accessible by you on the Website. In the event of any inconsistency between the provisions of this privacy notice and those other specific and additional provisions, the specific and additional provisions will prevail.

You acknowledge and accept that your use of this Website indicates acceptance of the terms of this privacy notice. This is the current version of the RRDIY Privacy Notice. It replaces any other privacy notice for the Website. RRDIY may at any time vary the RRDIY Privacy Notice by publishing the varied privacy notice on the Website. You accept that by doing this, RRDIY has provided you with sufficient notice of the variation.

The practices outlined in this privacy notice are subject to any rights we may have to handle personal information in accordance with or as required by the law.

A partnership in trust.

This Privacy Notice is our way of telling you what information we collect, how we use it and how you can access, change and remove your information.

RRDIY believes in a cooperative shopping experience – we work with our customers to both collect the information needed to create a better shopping experience and to protect their privacy.

Help us build a better RRDIY.

In order to create a better RRDIY, we need your help. You can help by choosing to provide us with various kinds of information to help RRDIY serve you better, and ultimately improve RRDIY for everyone. Below you’ll find some of the reasons we request information from you, as well as how we obtain and handle that information to help improve your RRDIY shopping experience.

Of course, if you choose to give us personal information, for example by email, to request printed material, to register for promotions or when using interactive features of the Website, we will only use that information for the purpose for which you have provided it.


To mail you the latest product catalogues, we need your name and address. We also ask for your phone number and email address in case there are any problems with delivery. You also have the option of providing us with additional information about products that interest you and other lifestyle information. Why do we ask for this information? It helps us learn about the people who shop at RRDIY so we can better tailor our products and stores for you. Of course, providing this information is purely optional. We do, however, need your name and address to mail you the requested RRDIY catalogue.

Customer Service

In order for a customer service representative to respond to your questions or concerns, we may need personal information like your name, address, telephone number and email. This information is used to answer your questions as completely and thoroughly as possible and for customer service purposes.

Special offers, promotions, coupons and warranties

When you register for or redeem RRDIY special offers, discount coupons or other promotions, we may ask for personal information in order to note the success of our programs for future offers. You also may provide such information when you fill out a warranty card about a product you purchased from RRDIY. Or you may be invited to provide us with information such as product preferences, reasons for purchasing a product, or family and lifestyle information to help us learn more about your shopping preferences.

What you share with RRDIY is protected by RRDIY

If you cannot trust RRDIY, you will not shop with RRDIY. For that reason, the security of your personal information is of utmost importance to us. RRDIY does not share your personal information with companies outside RRDIY for their marketing purposes. The information we collect is used only by or for RRDIY. At times, some information may be transferred to RRDIY divisions or our service providers but we always maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession.

We are committed to providing appropriate security controls to protect your personal information against foreseeable hazards. On occasion, we do need to hire local and overseas companies to help serve you better. In some of these cases, we may share information with those entities so that they can perform tasks for RRDIY. For example, a delivery service will need to know your name and address in order to bring your RRDIY products to you. The types of service providers who assist us in providing this Website and our products and services include organizations that provide archival, auditing, professional advisory, mailhouse, delivery, recruitment, call centre, technology, research, utility and security services.

Cookies used by RRDIY

Many web users are concerned about their privacy and the use of 'cookies' on the Internet. Cookies are small data files that can be used to store information you have already provided. Cookies cannot be used to "steal" information about you or your computer system.

The RRDIY web site uses cookies to remember your preferences. For example, the web site may remember which RRDIY store page you viewed, in order to make your next visit more convenient (by displaying information more relevant to that store location). They can be used to track the number of visitors to our sites, the web browser they used, enable e-commerce and store other user preferences. We use this information to optimize our site and create a better online experience for you. Nevertheless, if you don’t like having any cookies at all, generally they can be disabled in your web browser’s preferences. However, some parts of sites may not function fully for users who disallow cookies.

We won’t call you.

RRDIY will only contact you if you provide us with your email address and mobile number and request we communicate with you in this way. If you are contacted by RRDIY and would prefer not to receive information about products and promotions, please get in touch with us using one of the options below or use the unsubscribe facility set out in the email or text.

Third party information

When you provide us with personal information about other individuals, for example another person’s email address when you are using interactive facilities on the Website, we rely on you to make them aware that their information has been provided to RRDIY Australia, of the types of organisations which may have access to their information, of the purposes for which it may be used and how they can request access to it.

Out of sight, but never out of reach.

When you share your personal information with RRDIY, you will always be able to request access to this information. You can ask us to update, change or remove any personal information at any time by calling, writing or emailing us using one of the options provided below. Your information is only for our own use, and according to applicable privacy laws, we take reasonable steps to only retain accurate, complete and up-to-date data. Additionally, we erase, destroy or permanently de-identify your personal information when we no longer need it for any lawful purpose.

Change of address? Change of heart? Let us know.

If you would like us to update your contact information, remove your name from our mailing list, or if you have any questions about RRDIY’s privacy policies or your personal information,

please click here to contact our Privacy Officer.